TERMS & CONDITIONS

PLEASE READ THIS IN FULL BEFORE SENDING ANY DEPOSIT SO THAT THERE IS NO MISCOMMUNICATION.

 
All Automaniac Services Ltd. Of Wisbech, Cambridgeshire (the company) products benefit from manufacturer aftersales support for a period of 12 months from date of sale. Items suffering from defective manufacturing processes or materials will be replaced by the company in accordance with statutory protection afforded under law. All manufacturing defects will be fixed free of charge within our warranty period at our site in Wisbech, PE13 2GB. We take great pride in our work and we aim to build every product at the highest standard. If any manufacturing issues occur we will fix this as soon as possible and at a convenient time for you. Warranty claims which are found to have been because of accident damage, misuse, evident lack of maintenance or required adjustments, will not be upheld.

 
If purchasing a Motorised vehicle, you understand any manufacturing issues with the Chassis are not something Automaniac services Ltd are responsible for. This is the responsibility of the Manufacturer of the vehicle, and you are fully aware of the manufacturer's warranty period. All vehicles unless stated are brand new and unregistered. This means the manufacturer warranty is in place from the day you purchase. You have researched the manufacturer warranty and understand this before purchasing. All registration details are passed to the supplying dealer of the brand new vehicle. It is not our responsibility to register a vehicle correctly or have it registered correctly. You are responsible for sending the correct details for registration. We send the relevant paperwork over to the dealer and our commitment ends at this point. You understand AMS only are responsible for the warranty of the recovery body. You are also fully aware and have the relevant licenses/insurance to drive the vehicle you have purchased. Under no circumstances is Automaniac Services Ltd. Liable for this. AMS is not the DVLA, you need to make sure you fully understand the relevant license to drive the vehicle you have purchased.


Depending on the nature of the claim, the company reserves the right when presented with a claim under its warranty policy to refer to its experience, know-how, and understanding of the evidence when deciding on warranty approval. The company's decision will be final.

 
The company sells its product solely on site at Wisbech, no other agents sell our vehicles. If other agents are selling our vehicles, then any warranty claims would be with themselves. To be considered as valid, customers must present all warranty claims to ourselves on site in Wisbech. If you purchase a vehicle second hand under no circumstance is the vehicle covered by our warranty.


If the vehicle is being used for Hire to other members of public/businesses we are in no way responsible whatsoever for any costs incurred for warranty claims and vehicles being taken off of customers. This is a matter of having other relevant insurance for this and not the responsibility of AMS. Every vehicle has to come back to AMS for warranty work, no exceptions.


When buying this vehicle/body you understand the relevant distance between your place of work and where we are located in Wisbech. You agree that this Is something you understand and all warranty work is to be undertaken here. You are happy to transport vehicle to us so that we can undertake warranty work.

 
By purchasing this vehicle, you understand it is your responsibility completely to make sure every person using this vehicle understand how to use it and how to load/unload vehicles. This is not something to be undertaken by somebody who is not qualified. You have all relevant qualifications, and it is not our responsibility to make sure you have these. You also completely understand that any damage caused by misuse Is not covered by warranty whatsoever. We can repair this at a discounted rate but Is not covered under any circumstance. Also, we can only offer guidance on how these vehicles are meant to be used. Every circumstance Is different when recovering vehicles so you should have the know how or members of staff should to use the vehicles effectively.

We offer a free body health check on all bodies built by AMS. This is required to take place before the first 25,000mlles or 120days (whichever comes first) of the vehicle leaving our premises. This Is to take place here at our site In Wlsbech. This Is Intended to make sure everything manufactured or fitted by ourselves Is operating and effective as when it originally left our site. By not taking advantage of this free Health Check, It may Invalidate future claims In the 365 day period due to this being a time to spot and resolve these Issues before they become more serious and cause damage. 

Body warranty. 
The company provides a unique warranty period of 12 Months in relation to the longevity and integrity of the body/trailer, subject to exclusions, based on the following conditions: 

• The Product purchased has never been overloaded at any time. The weight restrictions have been always adhered to without any doubt. Evidence of such a condition may be that the components have been twisted as opposed to have broken. Before purchasing this Vehicle/ Body/ Trailer you fully understood the relevant laws. Any proof of failing to comply from yourself will make the warranty void. Examples of failing to adhere to laws.


• Incorrect distributed weight, overloading, excessive speed and towing speed, towing by an unqualified driver, and using with broken key parts of the vehicle (flat tyre, poor condition brake disks, vehicle not serviced on time).


•The product has never been involved in an accident at any time. Accidents, even some time ago, can lead to weakening of components and subsequent failure.


• The product we provided has never been modified from the originally supplied design. If modified in any way we will not cover any component failure.

And subject to the following conditions being met:

• The date of first claim is less than 12-months from the date of original invoice. We should be aware of any issues whatsoever before the 12-month period if there is any.


• The claimant is the original purchaser. The warranty is non-transferrable.


• If a vehicle it has been road worthy throughout the whole warranty period and serviced according to manufacturer's specification.


• A product is presented for rectification at the company's Main site in Wisbech, UK. PE13 2GB.

If vehicles have been tampered with by yourself or another repair business, we reserve the right to suspend our warranty completely. This Is due to other businesses doing work Incorrectly and then us having to fix the Issues they have created. If worked upon by anybody else the warranty shall be void. All warranty work has to come to our AMS site In Wlsbech.

Payments 
NO VEHICLE IS OFF SALE UNTIL A DEPOSIT IS PAID. NO EXCEPTIONS. WE HAVE THE RIGHT TO SELL ANY VEHICLE UNTIL A DEPOSIT IS TAKEN.


We accept only Bank transfer via BACS unless otherwise specified and agreed before any deposits are taken.

 

CANCELLATIONS

PLEASE SEE OUR BELOW ON CANCELLATION CHARGES. BE MINDFUL THAT WHEN ORDERING WE ARE MAKING A CUSTOM BODY TO YOUR SPECIFICATION. THIS COSTS US £1 000's IN PREPERATION AND MATERIAL ETC. NOT ONLY THIS IT TAKES A VEHICLE OFF SALE WHICH COULD BE SOLD ELSEWHERE


3.STONNE FULL BODY ALL EXTRAS/OPEN CENTRE BODY ALL EXTRAS: £1000 CANCELLATION CHARGE 
 

3.STONNE CUSTOM BUILD; £1500 CANCELLATION CHARGE 
 

5TONNE FULL BODY ALL EXTRAS; £2000 CANCELLATION CHARGE 
 

7TONNE TILT AND SLIDE/TWIN DECK/ SPECLIFT; FULL VAT DEPOSIT CANCELLATION CHARGE 
 

THIS CHARGE WILL BE TAKEN OUT OF ANY DEPOSITS PAID.

 
ALL ITEMS BELONG TO AUTOMANIAC SERVICES LTD UNLESS ALL PAYMENTS ARE FULLY CLEARED AND IN OUR BANK ACCOUNT. NOTHING LEAVES OUR WISBECH UNTIL THIS HAS HAPPENED.

AMS WINCH DISCLAIMER


• NEVER HOLD A LOAD WITH THE WINCH CABLE WHILE OPERATING THE VEHICLE


• NEVER TOW START ANYTHING WITH THE WINCH CABLE OR LEAVE IT UNDER TENSION FOR ANY REASON WHATSOEVER, THIS WILL DESTROY THE INTERNAL BRAKE AND IS NOT WARRANTABLE DUE TO MISUSE.


• WINCH CABLES MUST ALWAYS FEED FROM THE BOTTOM OF THE DRUM


Main Operation Guide


Never leave the winch cable tight when vehicle is on the beavertail, never leave under tension at any time whatsoever.


Never move the beavertail vehicle while winching another vehicle. This will instantly kill the brake/drive unit and is not warrantable.


HOLDING A LOAD IS STRICTLY FORBIDDEN.


THIS IS A WINCH AS CLEARLY STATED. IT HAS BEEN PRODUCED FOR THE VEHICLE FOR WINCHING PUPROSES OF MOVING VEHICLES ONTO THE BEAVERTAIL IN PLACE FOR IT TO BE STRAPPED SAFELY. IT HAS NO OTHER WARRANTABLE USE EXCEPT THIS.


ANY FORM OF MIS USE WILL LEAD TO FAILIURE OF PARTS AND SHALL NOT BE COVERED BY OUR STANDARD 365 DAY WARRANTY FROM DATE OF COLLECTION. PLEASE USE ALL EQUIPMENT IN THE CORRECT AND SAFE MANNER.

Vehicle ordering Disclaimer


In the current situation around the work with supply issues of raw materials and also manufacturing there have been some delays in regard to vehicle deliveries not only in commercial sector but the industry itself.


All our dates we give for our customers are based upon information we receive from the dealer network but also directly from the manufacturer themselves. These dates are an indication, and, in some instances, vehicles are delayed beyond the expected time frame. This is not uncommon right now and is why we try and be as honest as possible with delivery dates.


We, AMS, are not directly responsible for these delays whatsoever. We do our utmost to chase manufacturers to make sure our vehicles are being built on time, but we cannot and will not guarantee any delivery dates to you until the vehicle is physically on site. All dates given are an estimate.

• We are not responsible for loss of business due to any delays of new vehicles.


• All dates given are an estimate based off live information we are receiving from manufacturers and our dealer network


• Once vehicles are on site, we can then start giving indication on a completed delivery date.


• We do not control the supply of new vehicles. This is something totally out of control of AMS and also the dealer network.

Deposits are not refunded in the case of a delayed vehicle. We plan our business off the dates we are given and order material etc to meet these dates well in advance. These delays not only cause our customers inconvenience but also a large cost to us regarding materials as we order these to land when vehicles are expected to land. To help in these situations we are allowing our customers to swap vehicles if wanted to something which is already on site at AMS or landing earlier. This is not an issue whatsoever and is aiming at reducing the impact of delays on our customers. Deposits with no charge can be transferred between vehicles to make sure you are satisfied. You have every right to transfer to another vehicle if it lands earlier.


If a vehicle is cancelled by manufacturer you have every right to a refund in this instance. 

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Signed By: Matt White

Managing Director

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Signed By: Josh Lockey

Sales Director

Automaniac Services Ltd.

AMS Industrial Estate Sandall Road 
Wisbech 
PE13 2GB